Author: Warren Wiggins

  • The AI Equity Gap Starts With Who Gets to Shape the Rules

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    The Big Picture Edition Vol. 2, No. 33 2026-10-09
    The AI Equity Gap Starts With Who Gets to Shape the Rules

    The Trend

    This week’s global AI debate is moving beyond “Should there be rules?” toward “Who has a voice in making them?” UN News reports that countries discussed both the value of AI and the risk that entire communities or nations could be left behind. Some leaders called for safeguards and shared standards; others stressed innovation and national choice. The report says South Africa asked for a stronger African role in setting AI rules, and that developing countries want more access to computing power, technical skill, and a say in standards. Read the UN report on power, trust, and inclusion

    The stakes are practical. A small organization may not write international policy, but new rules can influence vendor contracts, data practices, and the support that is available to smaller teams. If standards are shaped only by governments and large companies, organizations serving communities with less technical support may inherit requirements they cannot easily meet.

    What It Means for Mission-Driven Organizations

    There are at least three paths. An international framework could help countries compare safety practices and coordinate on cross-border risks, but it may take time to agree and can be too broad for local needs. National or sector rules can reflect local law and community expectations, but separate rules may create a patchwork that small organizations and vendors must interpret. Voluntary company practices can change faster, but they rely on each provider choosing what to disclose and enforce. The UN report describes these tensions and notes that Singapore raised a possible future UN framework and dedicated institution; no single approach has been settled. UN News coverage of the proposals and debate

    For a mission-driven team, the equity question is not only whether a tool is available. It is whether staff have time to learn it, clear ways to question its output, and a non-digital option for people who cannot use it. A large organization may have counsel and security staff; a small nonprofit may need simple rules that fit into existing work. Those differences should be heard before standards become fixed.

    Across all three paths, local guardrails remain useful: limit access to the data a task needs, require a human review for decisions about people, keep a record of important actions, and maintain a manual fallback. These steps do not replace public rules. They give a team a way to act while wider rules are still being debated.

    Strategic Question of the Week

    When your organization chooses an AI tool or writes a policy, whose experience is missing from the conversation—and how will you invite that person in before the decision is final?

    Weekend Read

    Who gets to shape AI? UN debate centres on power, trust and inclusion explains how countries are weighing innovation, safeguards, access, and participation in AI governance. It is a useful read for leaders who want to understand why representation is part of responsible adoption—not an extra step after the technology is chosen.

    If your organization needs to turn AI principles into clear local guardrails, you can book time with Warren. Book a conversation
  • Meta Muse AI Agent Expands to Small Businesses With Approval Gates

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    Tool Time Edition Vol. 2, No. 32 2026-10-07
    Meta Muse AI Agent Expands to Small Businesses With Approval Gates

    The Tool/Technique

    Meta’s Muse for Small Business is an AI agent that can connect with social accounts and outside business tools. Meta lists integrations such as QuickBooks, Shopify, Slack, Zoom, and Canva. It says nothing publishes, sends, or spends without approval. Reuters also reports links to services such as Stripe and Asana. The tool may be worth reviewing when a business already uses several of those services, but a long connector list is not the same as a safe workflow. Meta’s product announcement Reuters’ report

    There are alternatives. Microsoft’s Copilot resources focus on using AI within familiar Microsoft 365 tools and include setup and IT-control guidance. Google Workspace’s Gemini materials describe AI features and data protections for eligible business accounts. Those options may fit better when a team already works in Microsoft 365 or Google Workspace. Meta may fit a business built around Instagram, Facebook, or the listed commerce tools. The right choice depends on your records, permissions, and review process—not the number of integrations. Microsoft’s small-business Copilot resources Google’s Gemini for Workspace business FAQ

    Who It’s For

    • Small businesses: owners who want to examine an agent’s help with routine work across existing apps.
    • Nonprofits: teams that can test public or practice information first and keep donor records out until policy and access rules are clear.
    • Schools: staff who can separate low-risk office tasks from student records and decisions about students.

    How To Get Started

    1. Choose one repeatable task that does not involve sensitive records.
    2. Write down which apps and data the task needs—and which it does not.
    3. Compare Muse with an assistant in the software your team already uses, such as Microsoft 365 Copilot or Google Workspace with Gemini.
    4. Test with practice data. Check whether the answer is right, useful, and easy to review.
    5. Keep approval on for any message, purchase, or change to a live record, and name the person who can stop the workflow.

    Warren’s Take

    Approval gates are useful, but they do not answer every safety question. A person may approve a draft too quickly, or a connected account may expose more information than the task needs. More manual steps can take longer, while more automation can make mistakes harder to spot. Ask what data the agent can read, how access can be removed, and how the team will check its work. If those answers are unclear, use a simpler tool or keep the process manual for now.

    If you want to test an AI workflow without losing sight of the people it serves, you can book time with Warren. Book a conversation
  • AI Governance Needs a Seat for Communities, Not Only Vendors

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    The Week Ahead Edition Vol. 2, No. 31 2026-10-05
    AI Governance Needs a Seat for Communities, Not Only Vendors

    The Big Story

    At the United Nations’ high-level week, AI showed how much countries agree on the promise of the technology—and how far apart they remain on risk, rules, and who gets a say. The UN reports that leaders discussed possible gains in health, science, public services, and daily life. They also warned about job disruption, safety, and deeper digital divides. South Africa called for Africa to help write the rules, while other countries pointed to a need for more computing access, technical skills, and a voice in setting standards. Singapore floated a future UN framework and an international AI body, but those ideas are proposals, not agreed policy. The debate also showed that access alone may not be enough: countries want a role in shaping the standards, research, and institutions that affect them. The challenge is to protect people without closing the door to useful innovation. Read the UN’s account of the debate

    Warren’s Take: This is not only a question for governments or large technology firms. Decisions about data access, safety checks, and shared standards will shape the tools available to schools, nonprofits, and small businesses. The next week is a good time to ask whose needs are missing from your AI decisions. “Can we use the tool?” is only part of the question. “Who can challenge it, and who gets left behind?” matters just as much.

    Story #2: A nonprofit AI starter kit puts guardrails first

    On September 29, nonprofit software company Neon One introduced AI Xchange, a free resource hub with a readiness and safety assessment, a sample governance policy, a content-checking list, and examples for common nonprofit tasks. The company also reported an anonymous survey of 2,000 donors: nearly nine in ten approved of nonprofits using AI in some way, while 72% wanted a person involved in communications from organizations they support. The announcement does not give enough survey detail to treat those numbers as a rule for every community, but they are a useful reminder that people may welcome assistance without wanting relationships handed over to software. Review Neon One’s announcement and survey details

    Warren’s Take: A vendor template can help a lean team start a policy discussion quickly. Independent sector guidance may be broader, but it still takes time to adapt. A policy written from scratch may fit your mission best, yet it can miss questions your team has not thought to ask. Compare at least two approaches, then ask staff and the people you serve what must stay human.

    Story #3: Meta connects its AI agent to small-business tools

    Meta announced Muse for Small Business on September 29. Its launch list includes connections to tools such as QuickBooks, Shopify, Slack, Zoom, and business accounts on Facebook and Instagram. Reuters reports that the agent can connect to a business’s brand, storefront, books, and customer records. Meta says Muse will not publish content, send messages, or spend money without the owner’s approval. Those are company-described features, not a guarantee that every result will be correct or that every connected account is safe to share. Read Meta’s launch details Read Reuters’ report

    Warren’s Take: Connecting an agent to more systems may reduce the need to copy details between apps. It can also widen the amount of information the agent can see. A narrower assistant that drafts text without account access may be safer for some work; a connected agent with approval gates may fit a repeatable task. The trade-off is convenience versus access. Begin with the least sensitive workflow and keep a person responsible for every action.

    Practical Tip of the Week

    Before testing a new AI feature, draw one workflow on a page. Name the task, the records involved, the tool, the person who checks the result, and the point where work stops if something looks wrong. Then compare two paths: a helper that drafts from information you provide, or an agent connected to business systems. The first may need more manual steps; the second may need tighter permissions and review. Start with public or practice data and keep a manual route open for anyone who cannot use the tool.

    By the Numbers

    NTEN and The Bridgespan Group say 917 nonprofit staff and executives answered their 2026 AI survey. Neon One says its donor survey included 2,000 people, with 72% wanting a person involved in nonprofit communications. These are different surveys with different participants; neither speaks for every nonprofit or community. Treat them as prompts for local questions, not as a scorecard. NTEN’s survey overview Neon One’s release

    If your team wants help turning a concern into a practical next step, you can book time with Warren. Book a conversation
  • Global AI Oversight Is Moving From Debate Into Real Design

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    The Big Picture Edition Vol. 2, No. 30 2026-10-02
    Global AI Oversight Is Moving From Debate Into Real Design

    The Trend

    AI oversight is shifting from a question of whether rules are needed to a question of how shared safeguards could work. The United Nations says its Global Digital Compact created two complementary mechanisms: an independent scientific panel to assess what is known, and a global dialogue where governments and other stakeholders discuss cooperation and compatible approaches. Read the UN overview

    On September 21, 20 countries and the European Union backed a statement calling for common standards, serious-incident reporting, and exploration of an international institution that could set standards and verify compliance. The proposal is still only a proposal, and the United States and China were not signatories. Read the country statement report

    Three approaches, three trade-offs

    International coordination can address cross-border risks and make incident reporting easier to compare. It is slow to negotiate and may produce broad principles rather than fast local action.

    National or sector rules can respond to local law and public needs. They may also create a patchwork that small organizations must interpret across vendors and jurisdictions.

    Voluntary lab practices can move quickly and test new ideas. They depend on companies choosing to disclose problems and may not give communities a way to challenge decisions.

    What It Means for Mission-Driven Organizations

    Small nonprofits, schools, and local businesses will feel the effects of these choices even when they do not write the rules. A new standard may change a vendor contract. An incident report may expose a risk that a small team has no capacity to investigate. The equity gap is not only access to AI; it is access to the time, expertise, and support needed to understand the system.

    That is why a local control set still matters: narrow permissions, human review for decisions about people or records, a log of material actions, and a manual path for anyone who cannot use the tool. The UN’s scientific panel and dialogue are useful complements, but neither can replace an organization’s own responsibility to explain its workflow. Review the UN governance mechanisms

    What to Watch

    At a September 24 UN Security Council meeting, AI company leaders argued for global oversight while a U.S. representative rejected centralized international control. That disagreement is a real limitation: the actors with the most influence do not yet share one governance model. Read the meeting report The practical lesson is to build controls that work under more than one possible policy future.

    If your organization needs to translate broad AI rules into practical guardrails, you can book time with Warren. Book a conversation
  • OpenAI Academy Turns AI Practice Into a Team Learning System

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    Tool Time Edition Vol. 2, No. 29 2026-09-30
    OpenAI Academy Turns AI Practice Into a Team Learning System

    The Tool/Technique

    This week’s tool lesson is less about a single model and more about a repeatable learning system. OpenAI Academy now offers role-based learning paths for knowledge workers, developers, leaders, educators, and college students. The Academy also describes self-paced courses, practical guides, workshops, and badges tied to assessments. These features are described by OpenAI, so teams should test whether the material fits their own work before treating a badge as proof of readiness. Review the Academy’s learning model

    The technique worth borrowing is the practice loop: learn one task, try it on meaningful work, review the result, and share what changed. OpenAI says its events make time for hands-on practice, peer learning, coaching, and support. The same pattern can work with another vendor or with an internal guide. Read the event lessons

    Alternatives and trade-offs

    OpenAI Academy may fit a team that wants a broad, vendor-led starting point with role-based material. Google Workspace’s small-business resources may fit a team whose daily work already lives in Gmail, Docs, Drive, and Meet. Microsoft 365 Copilot resources may fit a team centered on Outlook, Word, Excel, Teams, and SharePoint. The trade-off is not only model quality. It is where work data already lives, how permissions are managed, and whether people can practice one shared process. Review Google’s small-business AI resources Review Microsoft’s Copilot resources

    Who It’s For

    • Small businesses: owners who need a shared method for checking drafts, research, or customer-service work.
    • Nonprofits: teams that can practice with public or synthetic data before touching donor, client, or case records.
    • Schools: leaders who can separate staff learning from student-data decisions and keep a human reviewer in the loop.

    How To Get Started

    1. Choose one low-risk task with a clear owner.
    2. Use one learning resource for a week instead of asking staff to compare every new tool.
    3. Save two examples: one useful result and one failure.
    4. Write a short rule for what data stays out and when a person must approve.

    The limitation is simple: training content cannot know your policies, community needs, or data agreements. Local review still matters.

    Want to turn a promising AI use case into a safer team practice? You can book time with Warren. Book a conversation
  • AI Training Is Becoming the Missing Link for Small Organizations

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    The Week Ahead Edition Vol. 2, No. 28 2026-09-28
    AI Training Is Becoming the Missing Link for Small Organizations

    The Big Story

    AI training is moving from a side project to basic organizational infrastructure. In a September 23 update, OpenAI said its Academy had hosted more than 250 events and reached more than 4 million people with its content since launching in 2024. Those are company-reported engagement figures, not an independent measure of skill gains. Read the Academy update

    The update also describes a pilot Community Trainer Program. Participating organizations nominate staff, who learn the curriculum, practice leading workshops, and complete a facilitation assessment before teaching others. That model matters because a tool is easier to use when the learning is tied to the work people already do. See how the pilot works

    Story #2: The roadmap gap

    New research from The Bridgespan Group and NTEN finds that 70 percent of nonprofit leaders and staff believe their organizations are missing meaningful AI opportunities, while only 8 percent report a one- to two-year AI implementation roadmap. The authors stress that their framework is not one-size-fits-all and that choosing not to adopt AI may be the right decision for some organizations. Read the Bridgespan and NTEN release

    Warren’s Take

    Training should not mean asking everyone to become a prompt engineer. It should mean giving people a shared way to judge an AI result. What task is being supported? What data may the tool see? Who reviews the output? What would make us stop? Those questions help a small team build confidence without pretending that every workflow is safe by default.

    Two paths, two trade-offs

    A structured program, such as workshops and role-based learning paths, offers shared language and peer practice. It also takes coordination and may move at a pace that does not fit every team. Self-directed learning is easier to start and can fit a busy schedule, but it puts more weight on each person to test claims, protect data, and ask for help. Verizon’s new national effort shows that public-facing training is also becoming part of the workforce conversation, with free, occupation-focused resources offered through nonprofit and technology partners. Read the Reuters report

    Try This This Week

    Pick one low-risk task. Write a one-page learning card with the task, approved data, reviewer, success check, and stop rule. Then ask someone who does not own the workflow to challenge it. That is a small investment in shared judgment.

    If your team wants help choosing a practical next step, you can book time with Warren. Book a conversation
  • AI Agents Are Advancing Faster Than Organizational Oversight

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    The Big Picture Edition Vol. 2, No. 27 2026-09-25
    AI Agents Are Advancing Faster Than Organizational Oversight

    The Trend

    AI is moving from a blank chat box into connected workflows. This week, Anthropic described 43 small-business workflows tied to business software. OpenAI published a framework for tracking and disclosing model-misalignment cases—unexpected behavior that can diverge from a user’s intent. Read the Claude update Read OpenAI’s framework

    OpenAI’s first release includes six reports from training or evaluation. The company says the cases are individual examples, not a measure of how often misalignment happens, and that some cases may prove spurious. OpenAI lists those limitations That caveat matters. A disclosure process is useful, but it is not the same as a technical fix.

    What It Means for Mission-Driven Organizations

    For a well-resourced organization, connected tools can be tested by someone who understands data, permissions, and process design. A small nonprofit, school, or local business may ask one person to do all three jobs while also serving people. That is the AI equity gap: not simply who can open a tool, but who has time and support to use it safely.

    The answer is not to freeze. It is to narrow the action. Keep a person in the loop for decisions about people, money, records, or public statements. Test with sample data. Log what the system did. Keep a manual path for anyone who cannot use the tool. A workflow that cannot be explained to a staff member or community partner is not ready to scale.

    Strategic Question of the Week

    What is the smallest AI-assisted workflow your organization could explain from input to final decision? Write down the tool’s permissions, the reviewer, the evidence you will check, and the condition that would make you stop. Then ask someone outside the project to challenge the plan.

    Weekend Read

    Start with OpenAI’s model-misalignment reporting framework. Read the limitations along with the examples. Then compare the framework’s focus on unexpected behavior with Fast Forward’s guidance to involve the people affected by AI. Read Fast Forward’s nonprofit findings

    Curated by Warren Wiggins | Produced with Perplexity Computer

    Curious how this applies to your organization specifically? Book a conversation with Warren. Book a conversation
  • Claude Small Business Workflows Add Integrations and Guardrails

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    Tool Time Edition Vol. 2, No. 26 2026-09-23
    Claude Small Business Workflows Add Integrations and Guardrails

    The Tool/Technique

    Anthropic’s September 15 update says Claude for Small Business now includes 43 workflows and 27 integrations. Examples include Shopify, Salesforce, Zoom, Xero, Gusto, Square, Stripe, Zapier, Google Workspace, and Microsoft 365. The company says more than 900,000 installations have been recorded since the May launch. These are vendor-reported figures, not an independent evaluation. Read Anthropic’s announcement

    The technique worth borrowing is the approval gate. Anthropic says workflows start in approval mode, existing software permissions still apply, and some workflows stop before a final action. That pattern can help even if your team uses another tool: let AI prepare a plan, then require a person to approve anything that sends, posts, changes, or pays. See the announcement’s controls

    Alternatives and trade-offs

    Google Workspace with Gemini may fit a team whose work already lives in Gmail, Docs, Drive, and Meet. Microsoft 365 Copilot may fit a team centered on Outlook, Word, Excel, Teams, and SharePoint. Review Google Workspace AI for small business Review Microsoft 365 Copilot The trade-off is not just model quality. It is where your data already lives, how permissions are managed, and whether staff can learn one shared process.

    Who It’s For

    • Small businesses: owners who want repeatable drafts, planning, or back-office support without giving up final judgment.
    • Nonprofits: teams that can keep donor, beneficiary, and case data out of a new connection until access and retention rules are clear.
    • Schools: administrators who can test with public planning materials while keeping student records in approved systems.

    How To Get Started

    1. Pick one low-risk task that already has a clear owner.
    2. List the data the task needs and remove anything sensitive.
    3. Check the connected tool’s existing permissions.
    4. Run the workflow in approval mode with sample data.
    5. Compare the same task in your current suite and one alternative.
    6. Check names, dates, citations, and missing context.
    7. Record where the workflow stopped and what the reviewer changed.
    8. Stop or revise the pilot if the human check is unclear.

    Warren’s Take

    The update is worth studying because it treats connected AI as a workflow problem, not only a chat problem. The real limitation is integration risk. A connector can reduce steps, but it can also carry a permission mistake farther. Anthropic is not automatically the right choice. Google or Microsoft may be simpler when that is where a team already works. The best tool is the one your people can govern, explain, and review.

    Curated by Warren Wiggins | Produced with Perplexity Computer

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  • Nonprofits Need AI Training Before They Need More AI Tools

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    The Week Ahead Edition Vol. 2, No. 25 2026-09-21
    Nonprofits Need AI Training Before They Need More AI Tools

    The Big Story

    A new Fast Forward report gives us a useful distinction. Some nonprofits use AI inside their core services. Others use it to support operations, such as drafting or data work. In a spring 2026 survey of 119 AI-powered nonprofits across 20 countries, 92% said AI made service delivery more efficient and 55% said it made personalized services at scale possible. The findings are self-reported and do not represent the whole nonprofit field. Read the report findings

    The same report shows why access is not the whole story. Ninety percent of respondents who were piloting or scaling an AI solution said they had a plan to scale, but only 24% said they had the resources to carry it out. For smaller organizations, this is a reminder to treat training, data cleanup, and human review as part of the work—not as extras after launch. See the full report

    Warren’s Take

    We do not need every team to build an AI product. We do need every team to understand the small number of AI tasks it has already adopted. Start with the people affected by the work. Ask what a good result looks like, what data is off limits, and who can stop the process. That is slower than copying a prompt, but it is faster than repairing trust later.

    Story #2: Adoption is ahead of governance

    The 2026 State of Nonprofit AI: Adoption and Governance Report from NTEN and The Bridgespan Group surveyed 917 respondents. A summary of the report says 98% use AI in some capacity, but 57% of nonprofit executives report no dedicated AI budget, 37% say staff are not trained on available tools, and 58% say no AI roadmap exists. Only 40% report written guidance on what data can be used with AI tools, and 38% report written guidance on responsible use. Read the report overview

    Warren’s Take

    These numbers are not a reason to shame teams. They are a reason to make the next step small. A two-page policy that people can follow is more useful than a long policy that sits unread. Name one owner, one reviewer, and one date to revisit the rule.

    Story #3: Training is moving closer to the work

    Grow with Google says its “Make AI Work for You” workshops visited small-business owners in five states along Route 66 during August. The workshops worked with local chambers and Small Business Development Centers. Google also says its AI Professional Certificate training remains available at no cost to U.S. small businesses. Read Google’s account

    Warren’s Take

    Training is most useful when it ends with a real workflow. A nonprofit can borrow the same idea without copying a vendor: choose one routine task, practice with sample data, then document the human check. Teams with more time can test several tools. Teams with less time should narrow the task and ask a peer for help.

    Practical Tip of the Week

    Make a one-page AI readiness card. Write five lines: the task, the approved tool, the data boundary, the human reviewer, and the stop rule. Add two alternatives: the manual process for sensitive cases and a second tool or shared system for comparison. Review the card after 30 days. If no one can explain what changed, the workflow is not ready to expand.

    By The Numbers

    Fast Forward reports 92% of surveyed AI-powered nonprofits saw more efficient service delivery, 55% saw personalized services at scale, and 24% had the resources to execute their scaling plan. These are survey findings from a selected group, not a prediction for every organization. Source and methods

    Curated by Warren Wiggins | Produced with Perplexity Computer

    If your team wants hands-on help thinking this through, you can book time with Warren. Book a conversation
  • The AI Gap Is Becoming a Workflow and Governance Gap

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    Big Picture Edition Vol. 2, No. 24 2026-09-18
    The AI Gap Is Becoming a Workflow and Governance Gap

    The Trend

    The next AI divide may be less about who has access to a chatbot and more about who has a repeatable way to use one. The nonprofit benchmark from Virtuous and Fundraising.AI reports high adoption but much lower organizational change. It points to governance, documented workflows, cross-team ownership, and measurement as the foundations behind stronger results. Read the benchmark findings

    The Federal Reserve Bank of San Francisco adds a small-business view: nearly 40% of 2024 survey respondents said they were using or planning to use AI, while others held back because of accuracy, intellectual property, training, or fit concerns. Read the Federal Reserve analysis

    What It Means for Mission-Driven Organizations

    Access alone does not close an equity gap. A well-resourced organization can pay for training, test several tools, and assign someone to review risk. A small nonprofit, school, or local business may ask one person to do all three jobs. If the sector treats AI readiness as a private advantage, the gap can widen.

    There is also a risk on the other side. A rushed pilot can move faster than the team’s ability to check accuracy, protect personal data, or explain a decision. A pause can be wise when the stakes are high. A pause without a learning plan can become exclusion. The practical middle is a small, documented experiment with a clear stop rule.

    Strategic Question of the Week

    What is the smallest workflow we can test in a way that a staff member, board member, or community partner could understand? Write down the manual alternative, the AI-assisted version, the reviewer, and the evidence that would make you continue or stop. A basic policy guide for nonprofits recommends defining acceptable use, prohibited use, data protection, human oversight, vendor review, and staff training. See the sample policy guide

    Weekend Read

    Start with the 2026 Nonprofit AI Adoption Report. Read the methods and limitations, then ask whether your organization is measuring more than speed. If you are only counting faster drafts, you may be tracking activity rather than mission progress.

    Curated by Warren Wiggins | Produced with Perplexity Computer

    Curious how this applies to your organization specifically? Book a conversation with Warren. Book a conversation